Travel Safely, travel with Apu Inti Travel Machupicchu

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Service Policies


We are a company that offers tourist services and tourist products, as well as means of transportation. At the same time we function as intermediaries between our clients and third parties, such as airlines, railway companies, hotel operators, travel insurers, and any other kind of public or private firm which operates in the tourist sector.
If you, our valued customer, purchase a product or a service from APU INTI TRAVEL MACHUPICCCHU, please carefully read the terms and conditions service which you are buying. If you have any questions, or if you are not in agreement with any section of the purchase agreement, we ask that you please send an email to: Then we can provide you with further information and arrange whatever detail that you might have questions about. In this way we can understand you thoroughly, and offer you better service, so your trip will be both safer and more comfortable.

  1. Our Tourist Platform. APU INTI TRAVEL MACHUPICCCHU is committed to truthfully informing our clients about every detail of their itinerary. This enables us to control and monitor each aspect of our clients’ experience, and to form strategic alliances with external operators, and to offer the highest quality of travel experience. APU INTI TRAVEL MACHUPICCCHU is limited to acting on its own in the acquisition of external services which are not included in our travel programs. We act as intermediaries in ordering and acquiring external services. We guarantee that we will acquire these services according to the wishes of our clients.
  2. Security. APU INTI TRAVEL MACHUPICCCHU will watch over to ensure that everything is satisfactory and safe at each of our client´s destinations. We are committed to continuously monitoring the performance of our collaborators and of the external operators that are not directly under the control of our company. While we will be taking care that these external operators are in compliance with their commitments, our company is not responsible for any damage or injury to the client within or outside of any public or private establishment such as a tourist attraction. In the same way, our company is not responsible for unforeseen occurrences such as weather conditions, acts of government, or any other factor which would cause additional expenses, delays, flight cancelations, change of railway schedules, arrival or departure of means of transportation, etc. In such cases, our company is not responsible for extra costs or delays. But our company will certainly do its absolute best to guarantee and assure the security and the integrity of services for each of our clients.
  3. Reservations. APU INTI TRAVEL MACHUPICCCHU, has a very modern reservation system which uses the newest technologies. Our goal is to protect the personal data of our clients. People who make reservations with us will be given a unique confirmation code number that is generated according to the type of services purchased. These reservations will be considered confirmed with a partial payment of 50% of the total cost of the package, or with a valid credit card number. In cases where we are confirming exclusive tourist packages that involve luxury hotels, a partial payment of 75% of the total cost of the package would be needed to confirm that reservation, and 100% of the cost of the package will be charged in both cases if cancelations are made less than 72 hours before the designated arrival time, “except in specific cases.” APU INTI TRAVEL MACHUPICCCHU reserves the right to refuse any reservation made outside of our reservations system, including changes in the travel program, changes in the reservation, changes in the itinerary, and cancelation of program. Requests of this this type will be accepted only within our reservations system, and within the time frame stipulated in each one of our travel programs. (Special offers and promotional prices are subject to the terms specified in each contract.)
  4. Prices. All of our prices and tariffs are expressed in American dollars. (USD) The prices of our programs are approximate prices until the moment when your reservation is confirmed. Until your reservation is confirmed, these prices are subject to modification according to the demands of the market. The prices of our programs are “per person” prices. These prices are based on double occupancy in standard hotel rooms, unless specifically stated beforehand. Our prices include transportation services, tours, specialized guides, meals, entry tickets into the sites on your itinerary, and tickets for the transportation necessary, except in cases where the specific program states otherwise. Special offers and promotions are subject to seasonal terms and conditions. The prices do not include the taxes which will be due for Peruvian national tourists according to Law N° 919. Also, the prices do not include airplane tickets, airport taxes, or excess baggage charges (unless these are specifically stipulated in your program.)
  5. Itinerary. We carefully plan each item in the travel itinerary of every client; but due to operational reasons in the tourist infrastructure, sometimes slight alterations are necessary in order to keep things running smoothly. When weather conditions, natural catastrophes, or government actions require modification of the itinerary, it is the obligation of the company to inform our clients of the matter regarding any delay or change of destination as soon as possible.
  6. Means of payment. APU INTI TRAVEL MACHUPICCCHU has various convenient methods by which services can be paid for. Some of these vary according to the product or the service specified. By means of your confirmation code, the company confirms your reservation and the client agrees to complete payment of 100% of the total amount due no later than 10 days prior to arrival time. Once your reservation is confirmed, the company guarantees your entire itinerary without any significant modification, and the client agrees to accept the travel program as specified in the itinerary which he has received. Methods of payment: the following are the accepted methods of payment: Credit cards: VISA, MASTER CARD & AMERICAN EXPRESS. (commission charges not included); Other methods of payment: PayPal & Payu, (commission charges are not included), bank deposit and bank transfer to our account at Banco de Crédito del Perú, in the name of Apurimaq Travel s.a.c, Escotiabank and BBVA Banco Continental. Your payment could also be wired to us via Western Unión, or to a representative of APU INTI TRAVEL MACHUPICCCHU, who would let us know of your deposit at the same time that you make your reservation.
  7. NO SHOWS. As regarding cancelations and modifications of dates. These are the sole responsibility of the client. The company can refund 100% of the amount paid if the cancelations are made at least 45 days before the arrival date. Cancelations are subject to a 17.5% administrative charge. Also, the client would not be reimbursed for the costs of transferring the money, for the commission on the use of the credit card, or the fees that Paypal or Western Union charge for sending money. The administrative charge would be 17.5% with a 45 day notice of cancelation; 35% with a 30 day notice, 70% with a 15 day notice, 90% with a 6 day notice, and 100% with a 3 day notice or less. These are the terms and conditions of the purchase. No refund will be available if the client does not arrive on schedule, or if the client decides to cancel out after the tour begins or while the client is in the middle of said tour. In the same way, in the programs which include services such as plane tickets, train tickets, or bus tickets, these cannot be refunded because these tickets have already been purchased from third parties and these parties will not refund the value of the ticket. If for some reason, weather conditions or other drastic changes in the tourist infrastructure that are out of the control of the company cause cancelation, alteration, or delays, the company reserves the right to make some kind of refund. Regarding hotel cancellations which the client has made on his own or through some travel agent, these are subject to the policies of said establishment.
  8. Programs with the hotels included. Those of our programs which include lodging are for a specified category of hotel, and this cannot be modified. The programs are subject to the indicated category of hotel specified in the program. The client can make a special request to upgrade the category of hotel; but then the difference in cost would have to be assumed by the client. These hotels include breakfast and/or meals depending on the category of the hotel indicated. The client ought to respect the policy of the establishment, and the established time frame where-in meals are served. Any other extra meals consumed by the client will have to be paid directly 100% by the client.
  9. Tourist tickets and means of transportation. The prices of the airline tickets and the train tickets, are subject to availability and are set by the operating company. These tickets should be emitted for the date of the indicated trip. The entry tickets for the tourist sites also should be acquired for the dates of the trip and in accord with the itinerary of the trip.
  10. Our recommendations. We recommend that all of our clients carry their passport and their VISA (TAM card) with them at all times. This documentation should be verified by the respective entities of the clients country, and be valid and acceptable for the destinations where the client intends to travel. In order to make your journey safer and more pleasant, please let us know in advance of your preferences, and if you have any allergies, or if you need to avoid certain types of products or environments. Please let us know if you are allergic to any foods, and what your personal food preferences are. We should also know if precautions need to be taken regarding your state of health or your physical condition. All of our clients who use local or international tourist transportation should take precautions and protect their personal belongings. That way, the client will not be inconvenienced by loss of their luggage or equipment. So the client should take care of all baggage claims tickets and vouchers so respective claims can be made concerning any loss or damage to baggage. We recommend that our clients purchase travel insurance.
  11. Our Obligations. APU INTI TRAVEL MACHUPICCCHU is obligated to 100% fulfillment of the service agreements made with the client. In unforeseen cases, if the agreed upon contracted services are not delivered, and it is the fault of the company, then the client should demand their money back or an upgrade to a better class of service. If this is the case, then the company should make all efforts to repair any and all damage that might have been done. In extreme circumstances, when the two parties cannot reach an agreement, then the client can complain to INDECOPI in accord with Peruvian law. Then the company would have to explain why the contracted services were not provided, and what caused the interruption of the stated itinerary.

Important: Some providers of tourist service have much more rigorous policies. We recommend that you take note of the conditions and the policies of any other companies or travel agents who are committed to providing a specific service to you on your journey. During high tourist season, tourist service providers reserve the right to change their cancelation policies.

Administrative section: APU INTI TRAVEL MACHUPICCCHU .

Why Apu Inti Travel ?

  • It is a Local Tour Operator based in MachuPicchu
  • Very specialized in trekking and expeditions.
  • Small, medium and large groups
  • Professional guides and highly trained in history, archeology, flora, fauna, astronomy, etc., well trained
  • to handle emergencies, first aid and pleasant personality.
  • We are well committed to all security matters.
  • Our chefs are constantly trained to offer the most delicious meals.
  • 24 hours for customer service
  • First class camping equipment,
  • Very committed to the protection of the environment.
  • Our porters are the best treated
  • We truly support social projects for the Andean villages where our porters come from, especially
  • supporting their schools.

Somos una empresa solida originaria de Machu Picchu, con una trayectoria sólida y comprometida con la excelencia y la autenticidad de nuestra cultura.